Our Story

In 2013, two agencies with different knowledge and the same passion formed Arkade. Decades of experience combined with our clients in our mutual pursuit of using technology to create the best customer experiences. Ever since, Arkade has worked with some of Australia’s top retailers to help them recognise and unlock the value of their known customer gathered through the power of ecommerce, loyalty, apps, service and communications platforms. Understanding how to increase the value of every transaction and interaction to understand lifetime value. 

Our Mission

We unlock true value at the intersection of commerce, technology and the human experience. This allows customers to enjoy valuable relationships with the brands they love. 

Brands can then invest less in interrupting customers with advertising and more on delivering service which instills genuine loyalty and advocacy.

Our Vision

To create mutually beneficial relationships between customers and brands.

Core Principles

Research, Design, Deliver, Learn, Repeat

We understand how technology is integral to people’s lives, and so we create customer experience platforms that will improve process and create insights for businesses, while providing convenience, customisation and personalisation for the end customer. Everything we do is customer-centric; we focus on the entire customer journey with your brand, not just the digital touchpoints.

Our Clients

Just some of the great brands we work with:

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