Arkade chose to partner with Zendesk not only because we love their products - and indeed use themselves to manage our own client support - but also because of our shared belief in building valuable, long lasting relationships through the right tools. Zendesk helps our clients to be more reliable, flexible, and scalable by improving communication and making sense of massive amounts of data. It's easy to use and accessible to everyone which makes it beautiful in its simplicity as a solution. The Zendesk range of products continues to expand to now include it's flagship product of support, as well as live chat, cell centre software, self serve customer portals, message software, proactive engagement and customer intelligence and analytics. Each can be implemented individually or alongside each other to improve customer relationships, and can be embedded and extended as required through an open development platform.
Everything is easy
You can get started quickly and adapt the platform as you grow.
Flex to fit
We can easily build on customisations, and embed Zendesk in native web and mobile environments.
Data at the core
Learn from your customers, see how you’re doing, even predict and automate with machine learning features.
Get help every step of the way and learn how to optimise your customer experience.
Demonstrate the value of an excellent customer experience
Reduce your resources
Implementing Zendesk can reduce your ongoing administration costs in half simply by using sophisticated rather than complicated tech.
2.8 months is average time it takes to payback on your Zendesk investment, allowing you to reinvest resources back into innovating and improving your customer experiences, not just manage them.
Zendesk is built with the customer at the forefront of everything it does to help your business understand your customers, improve communication and offer support when and where it's needed most.
Tell me more
Zendesk products work seamlessly together or individually to offer our clients a flexibility with a modern tech stack that is easy to use and simple to implement. The Zendesk family of products consists of: Support - A beautifully simple system for tracking, prioritising, and solving customer support tickets. Guide - A self-service destination that works effortlessly with Zendesk Support as a branded help centre, community and service portal to reduce average ticket handling time by at least 50%. Chat - Strike up a conversation using Zendesk's live Chat platform. Talk - Call centre software facilitates more personal and productive phone support with your customers. Message - Stay in touch with customer messaging software that helps companies engage customers on their favourite messaging apps. Explore - Dig in to your analytics using the Explore platform to measure and truly understand the experience, needs and wants of your customers.